2008, the Russians Hacked Obama’s Campaign Too

Posted on May 12, 2017May 12, 2017 by Denise Simon

Why are we learning this now? It is a dereliction of duty to advise the American electorate, campaign operators and all later political candidates, regardless of the kind of race. Further, should we be blaming Obama on this and did he invite the FBI to investigate? If so, the matters of phishing operations and Russia should have been a clarion call.

Further, why would Obama and Hillary even consider ‘resetting’ relations with Russia? Oh yeah……’cut it out Vladimir’..remember that?

Okay read on….the anger mounts.

Exclusive: Russian Hackers Attacked the 2008 Obama Campaign

Jeff Stein: Russian hackers targeted the 2008 Barack Obama campaign and U.S. government officials as far back as 2007 and have continued to attack them since they left their government jobs, according to a new report scheduled for release Friday.

The targets included several of the 2008 Obama campaign field managers, as well as the president’s closest White House aides and senior officials in the Defense, State and Energy Departments, the report says.

It names several officials by title, but not by name, including “several officials involved in Russian policy, including a U.S. ambassador to Russia,” according to a draft version of the report, authored by Area 1 Security, a Redwood City, California, company founded by former National Security Agency veterans.

“They’re still getting fresh attacks,” the company says.

The attacks on their email accounts have continued as the officials migrated to think tanks, universities and private industry, the company says. The favored weapon of the Russians and other hackers is the so-called “phishing” email, in which the recipient is invited to click on a innocent-looking link, which opens a door to the attackers.

Michael McFaul, Obama’s ambassador to Russia from 2011 to 2014, tells Newsweek that he gets “frequent” warnings of phishing attacks by an unnamed “foreign government” from both his Google email service and Stanford University, where he is now a professor of political science. He says his “colleagues, assistants and people like that” at Stanford also get attacked “on a fairly regular basis.”

“I have not been successfully penetrated, to the best of my knowledge,” McFaul says, speaking Thursday in a brief telephone interview. So far as he knows, “I have not been compromised.” There were three other U.S. ambassadors to Russia during Obama’s eight years in office who could not immediately be reached for comment.

The role of Russia in attacks on the 2008 campaigns of Obama and his Republican rival, Senator John McCain of Arizona, has not been previously reported. On the eve of a U.S.-China summit meeting in 2013, U.S. intelligence officials told NBC News that Beijing alone was responsible for a 2008 cyberattack on the Obama and McCain campaigns.

China can’t be excluded as a perpetrator in those attacks, Area 1 Security’s report says, but its new data “show that Russia tried to hack several members of the Obama campaign and could have done so at the same time as someone that achieved massive data exfiltration.”

Blake Darché, a former NSA technical analyst who co-founded Area 1 Security, tells Newsweek that “state-sponsored Russian hackers have been targeting United States officials and politicians since at least 2007 through phishing attacks.” Russian hackers reportedly breached the Joint Chiefs of Staff email system in 2015.

The company says one of the Russian targets was a “deputy campaign manager” in the 2008 Obama campaign, but was otherwise unidentified in its report. There were a number of them over a period of time. One was Steve Hildebrand. Reached in Sioux Falls, South Dakota, where he now runs a specialty bakery and coffee shop, Hildebrand says he was “not aware” that he might have been a Russian target and didn’t remember being warned about cyberattacks of any kind during the campaign. Another senior 2008 campaign aide (and later White House National Security Council spokesman), Tommy Vietor, tells Newsweek he had “no knowledge” of Russian hacking at the time.

Besides top officials in the Energy, Defense and State departments, the Area 1 Security report cites a half-dozen positions in the Obama White House that were targeted from 2008 through 2016, including the president’s deputy assistant, special assistant, the special assistant to the political director, advance team leaders for first lady Michelle Obama, and the White House deputy counsel. None of them could immediately be reached for comment.

Among the State Department targets named by Area 1 Security were three top offices dealing with Russia and Europe. Evelyn Farkas, who served as the Obama administration’s deputy assistant secretary of defense for Russia/Ukraine/Eurasia from 2012 to 2015, says she could not discuss matters that remain classified, but says “the biggest impact” she remembered offhand was the Russian hack of the Joint Chiefs.

Among the three top, unnamed targets at the Energy Department was the director of the Office of Nuclear Threat Science, which is responsible for overseeing the U.S. Nuclear Counterterrorism Program.

The Area 1 Security report names the “Dukes,” also known as “Cozy Bear” and APT-29, for the Obama attacks, the same Russian actors named in the 2015 and 2016 hacking of the Democratic National Committee (DNC) and the State Department.

In an interview, Darché calls the Dukes a front for Russia’s “premier intelligence-gathering arm,” which would be the SVR, or External Intelligence Service, the Kremlin equivalent to the CIA, although he declined to specifically name it. As opposed to the DNC hacks launched to steal and publicize information damaging to the campaign of Hillary Clinton, he says, the Russian offensives that Area 1 Security uncovered were clandestine “intelligence gathering operations” designed to secretly penetrate a wide variety of institutions and industry.

Clinton had harshly criticized the Kremlin’s suppression of human rights and seizure of the Crimea, while her rival Donald Trump had repeatedly said he wanted to be “friends” with Russian President Vladimir Putin.

Oren Falkowitz, a former analyst at the National Security Agency who co-founded Area 1 Security, says he launched the company to stop phishing attacks, which until then was thought to be impossible because so many employees continue to click on risky links in emails. The key to the company’s success was persuading clients to let it monitor its servers, he told The New York Times in a 2016 interview.

In Friday’s report, Area 1 Security says it uses a “vast active sensor network” to detect and trace phishing attacks. It says it could imagine the Dukes “operating a giant spreadsheet where new targets are added, but never leave.” It “moves quickly, compromising a server or service to send out phishing emails from it, and then leaves, never returning to check for bounced email messages to cull from its list.”

Most ex-officials don’t realize they are carrying “the blemish of being a Russian target into their new workplace,” the Area 1 Security report says. As a result, “they give the Dukes beachheads in companies and organizations they never even planned on or imagined hacking,” such as Washington think tanks, defense contractors, lobbyist offices, financial institutions and pharmaceutical companies stocked with high ranking former political, military and intelligence officials.

Russia is “notoriously persistent in pursuing targets,” the report says. “It’s a lesson on why every organization needs great security.”

***

FireEye CEO: Russians are at Work in Election Hacking

FireEye CEO Kevin Mandia said Thursday that strengthening U.S. cybersecurity defenses begins with protecting the country’s own systems first, and he is hopeful the Trump administration will implement a strategy to defend from cyber threats, during an interview on FOX Business’ “Countdown to the Closing Bell.”

“You gotta protect critical infrastructure and under times of duress, you have to be able to have shields up as a nation, and I think this order is going to move toward that,” he said, referring to the executive order President Trump signed Thursday, aimed at strengthening the America’s infrastructure to help prevent cyberattacks.

Cyber hacking has been in the forefront of an FBI investigation over Russia’s alleged involvement in the 2016 presidential election. Mandia said he believes acting FBI Director Andrew McCabe will continue the investigation into these claims.

“When you awake the sleeping giant, they get the job done and I think the FBI, whenever they apply the resources at their disposal and their capability, they can get the job done as they see fit,” he said.

Mandia believes the Russians are at work in election hacking and thinks it will continue to happen.

“The tool in every emerging nation’s tool box now [is] a cyber component,” he said.

The FireEye CEO added that the risks from cyberattacks can’t be eliminated because persistent hackers are exploiting human trust and not exploiting systems.

DHS Project New Dawn 1,378 Arrests

Posted on May 12, 2017May 12, 2017 by Denise Simon

WASHINGTON (ABC7) — U.S. Immigration and Customs Enforcement Officials are revealing details of a massive anti-gang operation that’s resulted in 1,378 arrests nationwide.

The six week long operation, which began March 26th, targeted violent criminal street gangs in the DC metro area, San Antonio, San Diego, and Newark.

“The primary purpose of the operation was to identify, arrest, and prosecute gang members and associates who threaten our communities,” Thomas Homan, ICE’s Acting Director told reporters.

The operation, called “Project New Dawn” was led by ICE’s Homeland Security Investigations section, known as HCI.

In the DC area alone, agents arrested 52 people, including 29 members of the El Salvador-controlled MS-13 gang.

“Nearly 1100 were arrested on federal or state criminal charges, including murder, assault and other crimes of violence,” says DHS Deputy Executive Associate Director Derek Benner.

Authorities arrested 21 people on murder related charges, and seven for rape and sexual assault charges.

Others face drug trafficking, weapons smuggling, human smuggling, sex trafficking, and racketeering charges.

Police say more than 1000 of those arrested had gang affiliations: connections to MS-13, and the Crips, Bloods, and the Surenos street gangs.

“Let me be clear that these violent criminal street gangs are the biggest threat facing our communities,” Homan says.

DC-based HSI agents arrested eleven MS-13 gang members in April at a home in Falls Church, police say.

Ten of those actions were ‘administrative arrests’, for immigation violations, the eleventh was a criminal arrest.

Investigators say federal agents and Fairfax County Police were keeping the home under surveillance because of reports about alleged sex trafficking.

“Our goal at the end of the day is to arrest, prosecute, imprison, deport and remove trans-national gang members as well as to supress violence, and prosecute crimial enterprises,” Benner says.

ICE says during the operation, officers seized 238 guns and $492,000 in cash.

But the agency also revealed a troubling trend.

Investigators in the San Diego area found street gangs are bucking the idea of turf or territory, and instead, are acting in concert, with different groups using each other’s expertise to maximize illegal profits.

“One gang, they specialize in narcotics smuggling, one may specialize in weapons trafficking,” Benner explains. “They’re using each other in this particular case, to further their own enterprises.”

Authorities say of those arrested, 933 are U.S. citizens, and 445 are foreign nationals from Central America, South America, Asia, Africa, Europe, and the Caribbean.

ICE’s Acting Director says the notion of sanctuary cities, where local authorities don’t cooperate with, or take part in ICE operations, is making these investigations more difficult.

“One officer can make (an) arrest inside the jail, turn him over to us, we can remove that person from the country,” Homan says. “When they get released without our attention, they’re back on the streets.”

He says after an initial arrest, 30 to 40 percent of gang-related suspects are repeat offenders.

Some of those in custody face federal re-entry charges, for returning to the U.S. after they were kicked out of the country for immigration or criminal violations.

ICE officials say this is not over, that there will be more operations like this in the future.

“We are not done,” Homan says. “We have a laser focus on these groups, and we will continue to actively pursue them, wherever they are in the United States.”

*** In 2016, ICE had a similar success. Image result for homeland security investigations

WASHINGTON — A five-week operation, dubbed Project Shadowfire, netted 1,133 arrests, including more than 900 transnational criminal gang members and others associated with transnational criminal activity, like drug trafficking, human smuggling and sex trafficking, murder and racketeering. The operation was led by U.S. Immigration and Customs Enforcement’s (ICE) Homeland Security Investigations (HSI) and concluded March 21.

“This operation is the latest example of ICE’s ongoing efforts, begun more than a decade ago under Operation Community Shield, to target violent gang members and their associates, to eradicate the violence they inflict upon our communities and to stop the cash flow to transnational organized crime groups operating overseas,” said ICE Director Sarah R. Saldaña.

Since the inception of Operation Community Shield in February 2005, HSI special agents, working in conjunction with federal, state and local law enforcement agencies, have made more than 40,000 gang-related arrests and seized more than 8,000 firearms.

Project Shadowfire was a surge operation conducted under Operation Community Shield, and led by the HSI National Gang Unit. Between Feb. 15 and March 21, HSI special agents worked with numerous state, local and federal law enforcement partners, including ICE’s Enforcement and Removal Operations (ERO), to apprehend individuals from various gangs.

Most of the individuals arrested during Project Shadowfire were U.S. citizens, but 239 foreign nationals from 13 countries in Central America, Asia, Europe and the Caribbean were also arrested. Of the 1,133 arrests, 915 were gang members and associates, 1,001 were charged with criminal offenses and 132 were arrested administratively for immigration violations.

The majority of arrestees were affiliated with gangs like MS-13, Sureños, Norteños, Bloods and several prison-based gangs. Enforcement actions occurred around the country, with the greatest activity taking place in the Los Angeles, San Juan, Atlanta, San Francisco, Houston, and El Paso areas.

The National Gang Unit oversees HSI’s expansive transnational gang portfolio and enables special agents to bring the fight to these criminal enterprises through the development of uniform enforcement and intelligence-sharing strategies.

Recent National Gang Unit-led operations include: Southern Tempest in 2011, targeting gangs affiliated with drug trafficking; Project Nefarious in 2012, targeting gangs involved in human smuggling and trafficking; Project Southbound in 2014, targeting the Sureños, the fasting growing transnational gang in the U.S., and Project Wildfire in 2015, the largest gang surge conducted by HSI to date.

Additionally, for the past three years, ICE has held an anti-gang conference with the U.S. Department of State in Mexico City to provide training and capacity building for international law enforcement officers to combat and prevent gang activities.

Who Can be Fired at the VA for Cause? No One

Posted on May 11, 2017May 11, 2017 by Denise Simon

Bipartisan Senate Group Unveils New Bill to Speed Up VA Firing, Bonus Recoupment

The new bill comes just days after a federal appeals court ruled Congress’ previous attempt at hastening VA’s disciplinary process — through the 2014 Veterans Access, Choice and Accountability Act — was unconstitutional. The measure stripped Senior Executive Service employees of their right to a second-level appeal before the Merit Systems Protection Board’s presidentially-appointed, Senate-confirmed panel. VA had already stopped using the new authority after its constitutionality was questioned in court and the Obama administration declined to defend it.

The senators have been working on their new bill for weeks, but they said the court ruling reinforced the need for reform. “This legislation would improve on the law we enacted in 2014,” Rubio said.

The bill would allow the department’s secretary to fire, suspend or demote an employee with only 15 days notice. Affected workers would then have seven days to issue a response before a final decision is made. Any employee facing removal, suspension of at least 14 days or a demotion would have 10 days to appeal the action to the Merit Systems Protection Board. MSPB would then have 180 days to issue a decision, a much longer period than the 45-day timeline set up in the House bill. Employees would maintain the right to appeal an MSPB decision to federal court.

Employees covered by a collective bargaining agreement would also maintain the right to appeal a negative personnel action through the grievance process, though it would have to be resolved within 21 days. Read more here.

Meanwhile, there is that blasted union problem at the VA:

An estimated 346 employees in the Department of Veterans Affairs do no actual work for taxpayers. Instead, they spend all of their time doing work on behalf of their union while drawing a federal salary, a practice known as “official time.”

That’s according to a report by the nonpartisan Government Accountability Office. But exactly what those VA workers are doing and why so many are doing it is not clear. The VA doesn’t track that, and the GAO report offers no clue.

Rep. Jody Arrington, R-Texas, a member of the House Veterans’ Affairs Committee, thinks the number on 100 percent official time may be much higher. He also notes that the 346 workers don’t include those who spend most, not all, of their time doing union work.

“The lack of accountability at the VA when it comes to monitoring official time suggests it might be worse,” said Arrington, who has introduced legislation that would require the department to track the use of official time, among other reforms.

Pointing to the waiting list scandals at the department, Arrington said the official time situation is reflective of the “broken culture at the heart of the VA” and adds, “I haven’t heard one good, acceptable reason why the practice has continued.”

The VA was not eager to discuss the matter with the Washington Examiner. After several days of inquiries, it responded with the following statement: “VA believes that the appropriate use of official time can be beneficial and in the public interest as stated in the Federal Service Labor-Relations Statute, which governs how executive branch agencies treat official time. VA takes the position that labor and management have a shared responsibility to ensure that official time is authorized and used appropriately. VA practices are in compliance with the Federal Service Labor-Relations Statute.”

Official time is allowed under the 1978 Civil Service Reform Act. The idea behind it is to ensure that a federal employee who is also a union official won’t be penalized for being away from work if he or she is negotiating a contract or addressing a worker grievance, for example. It is essentially a trade-off for the limitations put on federal unions, such as prohibitions on striking.

At least 700 federal workers do nothing but work on official time, according to the GAO and data obtained from various Freedom of Information Act requests. The VA uses official time far more than any other agency.

“Employees spent approximately 1,057,00 hours on official time for union representation activities … In addition, the data show that 346 employees spent 100 percent of their time on official time,” the GAO found in a January report.

It is possible that even those figures are conservative. The GAO said the said the VA’s poor monitoring meant the data was “inconsistent and not reliable.”

The GAO didn’t know what the employees are doing with all of that time. “We just didn’t get into that in that particular study,” said Cindy Barnes, the GAO’s director of education, workforce and income security issues and author of the report.

Part of the explanation is that the VA is one of the largest federal agencies with 373,000 workers, making it second only to the Pentagon in the sheer size of its workforce. About 250,000 VA workers are covered by collective bargaining agreements, according to the GAO, citing 2012 data. Arrington puts the covered figure at 285,000.

By comparison, the Department of Homeland Security has 240,000 workers and the Department of Commerce has just under 44,000 workers. But those departments get by with proportionately far fewer people working exclusively on official time. DHS has 39, while Commerce has just four.

Another factor is that the VA’s workforce is represented by no less than five unions: The American Federation of Government Employees, the National Association of Government Employees, National Nurses United, the National Federation of Federal Employees and the Service Employees International Union.

National Nurses United representative Irma Westmoreland was the only union official willing to talk about the practice with the Washington Examiner. She is one of five nurses union members who work exclusively on union time at the VA. The union has another nine who spent 80 percent of their time at the VA on official time, she said.

Westmoreland said her work was necessary because nurses can’t simply stop taking care of a patient to do something like address a worker grievance. People such as her do the union work and make it possible for the other nurses to focus on providing care.

“I have to travel across the country working with 23 VA facilities in four time zones,” she said. “The management teams want somebody at 100 percent official time so they don’t have to pull somebody out of care.”

But not everyone at the VA is involved in care. So what are the other 341 exclusive official time workers doing? Westmoreland had no insight.

“I don’t know how the other people do it,” she said.

American Federation of Government Employees President J. David Cox told Arrington’s subcommittee in February that official time involved activities such as “designing and delivering joint training of employees on work-related subjects and introduction of new programs and work methods that are initiated by the agency or by the union.”

He added that “in no way did the [February GAO] report suggest that the use of official time presents problems for the department.” The report sought only to quantify the amount of time used.

Arrington argues that the practice has to change if the VA is ever to be truly reformed. He has sponsored the Veterans, Employees and Taxpayer Protection Act, which would require the VA to track the use of official time. It also would prohibit employees involved with direct patient care from spending more than a quarter of their work hours on union activities and bar any VA employee from spending more than half of their time on official time.

The legislation would effectively put VA employees under right-to-work protection. The VA would be prohibited from agreeing to union contracts that force workers to join or otherwise support a union as a condition of employment.

Westmoreland said she has no trouble with better tracking the use of official time but warns against putting any limitations on its use.

“It makes it very difficult if you cannot have set official time,” she said.

Trump’s EO on Voter Fraud Commission

Posted on May 11, 2017May 11, 2017 by Denise Simon

Read the text here. The ‘voting rights’ division at the Justice Department may just have an issue with this, but the commission should happen along with a technology fix going into the future. We cannot forget that DHS contacted several states prior to the voting season last Fall concerning registration databases and voting machines. Some states cooperated while others frankly did not only not trust government intrusion but DHS.

Image result for voter fraud

Trump signs executive order launching voter fraud commission

President Trump signed an executive order on Thursday to launch a commission to review alleged voter fraud, a White House official confirmed to Fox News, after months of claiming voter fraud in the 2016 presidential election.

The order, titled “Presidential Commission on Election Integrity,” would establish a bipartisan commission, chaired by Vice President Mike Pence, to review alleged voter fraud and suppression. Kansas Secretary of State Kris Kobach, who has investigated voter fraud in Kansas, will serve as vice chair.

“The commission will also include individuals with knowledge and experience in election management and voter integrity,” White House Deputy Press Secretary Sarah Huckabee-Sanders said on Thursday at the White House daily press briefing. “The commission will review policies and practices that enhance or undermine confidence in elections and identify system vulnerabilities.”

Huckabee-Sanders announced five members to the commission on Thursday: Indiana Secretary of State Connie Lawson (R), New Hampshire Secretary of State Bill Gardner (D), Maine Secretary of State Matthew Dunlap (D), Christie McCormick, commissioner of the election assistance commission, and former Ohio Secretary of State Ken Blackwell(R).

The White House said the commission will review practices that affect the integrity of federal elections–spanning improper registrations, improper voting, fraudulent registrations, fraudulent voting and voting suppression.

“We expect the report to be complete by 2018,” Huckabee-Sanders said. “The experts will follow the facts where they lead–we’ll share updates as we have them.”

Trump originally vowed to create such a commission in January. Days after his inauguration, Trump took to Twitter calling for a “major investigation into VOTER FRAUD,” saying that depending on the results of the investigation, “we will strengthen up voting procedures!” He cited “illegal” voters and “those registered to vote who are dead (and many for a long time)” which he claimed cost him the popular vote, which Hillary Clinton won by 3 million votes.

But on Thursday, Senate Minority Leader Charles Schumer, D-N.Y., slammed the commission.

“Putting an extremist like Mr. Kobach at the helm of this commission is akin to putting an arsonist in charge of the fire department,” Schumer said. “President Trump has decided to waste taxpayer dollars chasing a unicorn and perpetuating the dangerous myth that widespread voter fraud exists.”

Voting experts and many lawmakers have said they haven’t seen anything to suggest that millions of people voted illegally, including House Oversight Committee Chairman Jason Chaffetz. The Utah Republican said his committee won’t be investigating voter fraud.

In a lunch meeting with senators in February, Trump said that he and former Republican Sen. Kelly Ayotte would have won in New Hampshire if not for voters bused in from out of state. New Hampshire officials have said there was no evidence of major voter fraud in the state.

In a February interview with Bill O’Reilly, Trump said the main issue of voter fraud was registration, and vowed to look at the situation “very, very carefully.”

“When you look at the registration and you see dead people that have voted, when you see people that are registered in two states, that have voted in two states, when you see other things, when you see illegals, people that are not citizens and they are on registration roles,” Trump said. “We can be babies, but you take a look at registration, you have illegals, you have dead people, you have this, it’s a really bad situation, it’s really bad.”

The decision to revisit the voter fraud issue comes during a tumultuous week, after Trump on Tuesday fired FBI Director James Comey. The administration cited Comey’s handling of the Clinton email probe, but Democrats also question what role his bureau investigation into Russian meddling in the 2016 race played.

In a House Intelligence Committee hearing on Russian election tampering in March, voter fraud became a topic of questioning — Committee Chairman Devin Nunes, R-Calif., asked Comey if the FBI had any evidence that votes were changed in states like Pennsylvania, North Carolina, Florida, and Ohio, to which Comey answered “No.”

After winning the election, Trump singled out several states and claimed fraud in their voting system, but officials in those states insisted that his claims were unfounded.

Proposed Legislation on Citizen Feedback on Govt Services

Posted on May 11, 2017May 11, 2017 by Denise Simon

So, do you think your voice regarding the federal government goes unheard? Actually it is heard and it is scored. At issue is whether any substantial corrections are made. This proposed legislation may help and it is a step at least in the right direction.

Most of us don’t bother to even voice or register complaints. Perhaps we should rethink that. Who even knew in the first place there was a tally operation on public comments and it is referred to as ‘customer service’? Hah…

Problem is there is not an agency does not have issues….okay then, let the games begin…read on.

Primer: OMB belongs to the White House:

The Office of Management and Budget (OMB) serves the President of the United States in overseeing the implementation of his vision across the Executive Branch. Specifically, OMB’s mission is to assist the President in meeting his policy, budget, management and regulatory objectives and to fulfill the agency’s statutory responsibilities.

OMB carries out its mission through five critical processes that are essential to the President’s ability to plan and implement his priorities across the Executive Branch:

Budget development and execution.

Management, including oversight of agency performance, human capital, Federal procurement, financial management, and information technology.

Regulatory policy, including coordination and review of all significant Federal regulations by executive agencies.

Legislative clearance and coordination.

Executive Orders and Presidential Memoranda.

***

Congress could be poised to take on the federal government’s customer service problems.

Sens. James Lankford, R-Okla., and Claire McCaskill, D-Mo., Wednesday introduced the Federal Agency Customer Experience Act, bipartisan legislation that would simplify the process agencies go through to gather public feedback about their customer service.

The bill would roll back requirements that force agencies to go through lengthy approval processes to gather voluntary feedback from citizens and customers, and further creates both legislative and executive oversight mechanisms to oversee how agencies deliver services.

“The bill also directs agencies to post the results to their websites and requires them to use the feedback they receive to improve government services,” Lankford said in a statement. “We must do more to increase federal customer service and remove unnecessary requirements that make basic services tedious and overly bureaucratic.”

The legislation mandates agency heads—or designated officials—collect voluntary feedback from customers “with respect to services of or transactions” made by the agency.

Feedback would be gathered across all channels based on both standardized questions created in tandem by the leaders of the Office of Management and Budget director and the General Services Administration, and agency-specific questions developed by senior officials. Those questions would revolve around customer satisfaction, such as the professionalism and timeliness of federal action and potentially other metrics.

Agencies would be required to submit customer service reports based on the feedback they collect to OMB and to post it on their websites. In addition, the legislation would create a centralized website that links to all agencies’ customer service reports.

“Most people think interacting with the federal government is unpleasant—but at the same time we’re making it difficult for agencies to ask the public how they can improve—it makes no sense,” McCaskill said. “This law will allow the federal government to better identify specific customer service issues and start to implement changes to make the government work better for the American people.”

Congress, too, would get regular updates on how agencies perform with regards to customer service.

The bill would require the U.S. comptroller general to deliver scorecard reports “assessing the quality of services provided to the public” of agencies to the Senate.

Fixing the government’s customer services woes—the government routinely ranks below industry—could unite Republicans and Democrats in much the same way the government’s IT issues have. The Obama administration elevated customer service as a major issue, yet agency progress was minimal.

Max Stier, CEO of the government-focused nonprofit Partnership for Public Service, said the Federal Agency Customer Experience Act will help agencies improve their service delivery.

“The important legislation introduced today by Sens. Lankford and McCaskill will allow agencies to continue to improve by helping them better understand the concerns of the public, continue to improve in the delivery of services and increase citizen satisfaction,” he said in a statement.